FAQ

Do you charge for travel time?

We do not charge for travel if we are coming to walk your dog.  However, we do charge standard mileage for on-site training services and drop-off and pick-up requests.

Do you offer consultations?

Yes, for dog walking and pet sitting clients meet & greets are free. For dog training clients, we offer a complimentary half hour consultation to get to know you and your dog. You determine the time we spend together. If we chat longer than 30 minutes there is a consultation/evaluation charge.

What kinds of dogs do you train?

Although Donna works with most any dog for training, many of her clients own Pointers, Dobermans, Terriers, Bulldogs, Shepherds, Labradors, Hounds, Yorkies, Golden Retrievers, Goldendoodles, and Rescue Dogs.  Donna has had extensive experience rehabilitating rescue dogs.

Do you work with animals other than dogs?

Of course! We have worked with cats, porcupines, rabbits, birds, chickens, fish, and other small animals.

What methods do you use to train dogs?

No one method applies to all dogs or breeds.  Donna will meet with you in your home to discuss your lifestyle, immediate needs, your dog’s needs, and what is your ultimate desired relationship between you and your dog.  Then she creates a customized obedience training plan, determining the types of tools needed that will lead to a stress-free happy home.

Do you ever find that some dogs just can't be fixed?

In my experience, most dogs can be rehabilitated and trained. The most critical part, yet the hardest part of training is getting the owner to make changes with regards to how they communicate with their dog and sticking with their new found communications skills for the rest of their dog’s life.

Do you offer doggy daycare?

No, that is not a service we offer. However, we can drop off your dog to and from a doggy day care in Marshfield, Scituate and Norwell.

How long will I be able to reinforce what you've taught my dog after training camp is over?

Within the training camp package, Donna includes some follow-up sessions with the owner. During these sessions, she transfers to the owner the lessons that she’s taught the dog, and will share what she learned about the dog from working closely with them. She helps the owner learn how to maintain what the dog has learned. Owners MUST reinforce the obedience training. If not, you will have set backs with your dog. You can always call with questions any time after training has been completed.

Can you teach my dog to do tricks, like roll over or play catch?

Yes, but most of Donna’s clients have her focus on the tough stuff, the pendency training. Obedience training should be the primary focus, from puppy training to advanced off-leash reliability. This will make your relationship with your pup more fun.

How do we go about hiring a dog walker or pet sitter?

First, we discuss your needs and see if we can assist you. We then email you our standard paperwork. After we receive your paperwork, we schedule a 20 minute meet and greet with the Dog Walker that we feel would be a good fit for you and your pet. When you are all set to move forward, we set you up on our professional pet sitting software so that you can book your dog walks online, at any time, at your convenience, not ours.

Are you hiring dog walkers

We are always interested in hearing from you. Please, email us your resume and tell us why you want to work with dogs.

Do your dog walkers have insurance coverage?

Yes, everyone at The Daily Dog, LLC is required to be Bonded, Insured and have a flawless Background check.

How do we go about hiring a dog walker or pet sitter?

What are your hours?
The Daily Dog, LLC’s regular business hours for scheduling via phone and email are:
Monday – Friday 8:30am-6pm
Saturday 8:30am-1pm
Sunday CLOSED

*Please note that these are only business hours for booking services. We are available for dog walks, pet sitting & obedience training 7 days a week.

What geographic region do you cover?

We walk dogs in Marshfield, Scituate and Norwell. We will expand our coverage throughout the South Shore and beyond as demand grows. For dog training, Donna travels along the coast from Kingston, Duxbury, Marshfield, Scituate, and to the Norwell area.

Why should I use The Daily Dog, LLC as my pet care provider?

The Daily Dog, LLC provides a professional level of care for your pets.  Often people turn to family or friends to watch their animals and that can turn awkward.  The Daily Dog LLC offers a wide variety of services to meet the specific needs of you and your pet.  We are reliable, trustworthy, flexible and put your pets’ needs and your peace of mind as our top priority.  You can rest assured knowing that all Daily Dog, LLC employees are subjected to background checks, certified in Pet CPR and First Aid and are trained on our pet care standards before they are allowed to care for a Client’s animals without supervision.  

Will my dog be walked by the same person every day?

 The Daily Dog, LLC will assign a professional Dog Walker/pet care specialist to your dog providing you have Monday-Friday walks.  The Daily Dog, LLC strives for continuity for the benefit of both your pet and our pet care specialists, as it is our experience that keeping your animal in the care of the same person/people provides for a more comfortable visit and walking experience for both dog and walker as both learn each other’s nuances, tricks, and behaviors. However, in the event of emergencies, illness, vacation days or termination, The Daily Dog, LLC reserves the right to send a replacement pet care specialist to your home.  If you require to meet the pet care specialist covering for or taking over for your previous care provider, there will be a $20 charge for the meeting.

Do you have references?

The Daily Dog, LLC has a library of excellent references and testimonials ranging from clients from when we began five years ago to current clients.

Can I meet with you before I hire The Daily Dog, LLC?

Absolutely; we actually require that you meet with us before any services rendered to ensure that your pet is the right fit for The Daily Dog, LLC and that The Daily Dog, LLC is the right fit for your pet!

How will I know for sure that you have come to visit my animal as scheduled?

After all daily services, The Daily Dog pet care provider leaves a note, often with a picture through our pet sitting software letting you know about the adventures (and bathroom behaviors) of the day.  For pet sitting assignments we send pictures on our first visit and daily updates until you return home.

What health requirements do you require in order to care for my pet?

 

The Daily Dog, LLC requires all pets vetted at least annually and to be up to date with legally required vaccinations.  Dogs must also be licensed within the town where they reside as many Animal Control Officers keep a tight leash on this law.  Walking an unlicensed dog may result in our walkers receiving a fine which will be passed on to you, the owner.

I'm visiting family/going on a tropical vacation/won't be home over a major holiday. Can The Daily Dog, LLC take care of my pet? Do you charge more on major holidays?

Bookings are a first come, first serve basis for pet sitting over a major holiday.  There is a $20 surcharge over the normal prices for all services on major holidays.  During other holidays, The Daily Dog, LLC operates as usual and if the holiday falls during the week, we will continue service unless you indicate otherwise.

I decided to play hooky from work today so I won't need my walker! What is your cancellation policy?

 We have an entire section on our website devoted to our policies and procedures (link to it) organized by service.  We pride ourselves on being understanding that “life happens,” but we ask that you also understand that we are a business and policies and procedures are put in place and adhered to in order to prevent excessive last-minute cancellations.  Our policies also allow us to hire, retain and pay fair wages to our professional pet care service providers.

 

Is there a minimum number of walks per week that I have to sign-up for to use your service?

Yes, there is a two-walk minimum per week.

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